Category Archives: Articles

Information overload and filter failure

What does it take to be a successful information professional, when so much information is available to us, our organisations and to our customers?  In March 2011, we published an article by Steve Dale.  In Surviving and thriving as a 21st century knowledge and information professional, Steve outlined how information professionals could use readily available tools to help manage information flows and become more effective.
I was reminded of his excellent, practical advice when I came across this blog post today.  Writing for the Gartner blog network, Craig Roth discusses whether there is an additional factor to add into Clay Shirkey’s famous statement that ‘there is no information overload, just filter failure’.
Roth suggests that we should consider not just the information bombarding us and demanding attention, but the information that is ‘hidden’ from us and could be of real value.  It’s a really interesting blog post – well worth a read.

In September this year, we will be publishing an article by Scott Brown.  In ‘Coping with information obesity:  A diet for information professionals’ Scott comes up with some practical solutions for information professionals, including the concept of ‘slow information’. 
If we are to be successful in our chosen careers we need to be able to demonstrate that we can locate, manage, filter, organise and share information appropriately and effectively.  If we can’t do it for ourselves, then why should our customers trust us?!

Using social media to find business information

In social media for company research, (BIR 28, 3) Scott Brown described how three key social media tools (LinkedIn, Facebook and YouTube) can be used to locate key business information.

Scott is also a blogger for the SLA and in his latest blog post he presents a case study on searching for information about Royal Philips Electronics of the Netherlands (Philips) using ‘non-traditional sources such as LinkedIn and Facebook.

Great tips for using RSS

Sheila O’Flynn’s article on how to use RSS feeds effectively is full of helpful advice and suggestions (BIR, June 2011).

The article focuses on how Sheila uses RSS feeds to help her carry out competitor intelligence for a client but the tips and guidelines are valuable irrespective of why you are using feeds and readers. Sheila explains how to customise your reader to help you effectively organise the information you are gathering.

Microblogging in business contexts

Euan Semple’s latest newsletter is full, as ever, of useful and interesting ideas and references. In particular, his link to this article will no doubt be of interest to many people who are challenged with proving the value of social media – and microblogging in particular – in the workplace.

Written by Elizabeth Lupfer and published on Social Media Today the article summarises and provides links to more that 40 success stories/case studies on the use of microblogging in a wide range of organisations. The stories are grouped by business need/outcomes, ranging from process improvement to ideas generation.

In December’s issue of BIR, we published an article by Loudon and Hall about the usage of Twitter in library and information services provision.

Information on the move – the future is mobile

Martin White has long been known for working at the frontiers of information practice. Watch out for his contribution to the December issue of BIR which focuses on the potential of smart phones for location-independent information delivery. Who doesn’t carry their mobile phone with them more or less wherever they are?

The potential of developments in mobile-specific apps are already prompting new, up to the minute delivery routes from Elsevier, Factiva, LexisNexis and the ACS. The advice for information professionals on how to take mobile access forwards in their organisation is timely and practical.

The importance of mobile access is confirmed by a recent survey on people’s online activities mentioned in the December Initiatives column which evidences how the growth in social networking is being fuelled by the transition from PC to mobile.

User generated content

User generated content is the most significant trend in the media today. Phone–ins, blogs, email and text contributions to live radio and TV, and YouTube make you wonder if the whole world is sitting there just waiting for the right chance, or for any chance, to provide their opinion. This is one demonstration of the commercial potential of customer-generated content – its value as a free contribution to many programmes. Moon and de Souza in their article ‘Customer managed knowledge factories’, Business Information Review, 2010, 27 (2), use a range of examples to identify a transition from managing knowledge about customers, through engaging them in product improvement and development, to the proactive leveraging of customers to generate new and valuable materials, for example Apple’s App store.

A transformational example is the development of a student text book on Change Management for South African students undertaken as a course work project and as an initiative under the Global text project (www.globaltext.org). Do read about it and consider the customer knowledge potential of today’s students.

Flexible working

In the UK, levels of homeworking rose by 20% over the last decade with 12.8% of the workforce (3.7 million people) working mainly at or from home by the end of 2009. The self employed make up approximately two thirds of this number. Although increasing numbers of companies offer staff a chance to do some or all of their work from home many employers still insist on workplace visibility day in and day out.

Perhaps organisations are failing to envision just what a virtual workforce can achieve. In Going nowhere – but fast! E-Employment – the next internet revolution, Business Information Review 27(2), Ron Messer argues that knowledge workers operating in the virtual world represent ‘the primary business assets of the new millennium’. This largely unrealised value lies with their ability to network with others over time and space. Organisational cultures can survive and evolve in the virtual world as evidenced by the successful collaboration of the open source software movement. Just how much of your organisation would be more creative and effective if e-employment was the norm?

Creative chaos

Creativity and innovation continue to be reckoned as a critical source of competitive success. Creativity, chaos and knowledge management, Sara Smith and Scott Paquette, Business Information Review, 27(2), explores the importance of chaotic environments in stimulating the creation of new knowledge. They suggest that encouraging chaos should therefore be one of the roles of the knowledge manager, a very different view from many advertised roles which focus on knowledge organisation.

Certainly the success of Google and Pixar (the case studies featured) can be seen to be linked to environments that encourage serendipitous connection. These connections are certainly an area that the knowledge manager can stimulate through enabling collaboration and networking activity.

How professional associations adapt to challenging times

Professional Associations face a number of challenges as their overheads rise, the economic future become more uncertain, event sponsorship reduces, and increasing membership fees to cover the cost of member services is a sure route to decline. These issues are eloquently described in his 2010 Conference speech by SLA Treasurer, Dan Trefethen.

SLA is strenuously cutting costs and reviewing structures whilst making its best efforts to meet the needs of its members.

Candle in the wind or a beacon for the future? Professional associations facing an uncertain future featured in June’s Business Information Review (27(2), is therefore particularly timely. Stimulated by the demise of CiG, Oriole Newgass explores what makes professional organisations work for their members, and suggests why some are successful and some not so. The issues facing CILIP are identical with those facing SLA and suggest that the larger professional organisations may face greater difficulty than those with a narrower focus.

Getting involved with a professional organisation has been a great development route for many leading information professionals. Now is the time for all of us to review what we gain from this involvement and to see how we can realistically help sustain a viable future for those organisations that we align with best.