Intranets are now pivotal channels of communication for most organisations. Yet so often their content, design and accessibility falls short of user expectations. Real-world intranets in 2010: SWOT analysis featured in Business Information Review, 27(2) provides an excellent review of current good practice and lessons to learn. Written by Tracy Beverly, and reflecting many years of hard-won corporate experience, the article provides evidence of the five key points for Intranet success as well as the challenges of search, metrics and usage tracking.

And, if you feel that the use of your organisation’s Intranet for providing business information and for knowledge management can be improved, this article will certainly provide ideas.